Common queries answered
Frequently asked Questions
If you place an order before 9:00 AM EST, it will be processed and shipped on the same day once the payment has been verified. If you placed an order on the weekend, you will have to wait until the following Monday for the order to be processed and shipped.
If we are experiencing a high volume of orders, shipments may be slightly delayed and can take 1-5 days. If there is a significant delay, we will reach out to you directly.
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once a product is received a refund will be issued.
Please refer to our return policy on this page: Refund Policy
Please contact us directly at firstname.lastname@example.org for further investigation.
To track the status of your order, follow the steps below:
- Login to your account
- Click on “My Account”
- Click on “Orders”
- Click on “View” on any of your order(s to view the tracking number.
You may contact us via Email or Phone.
Phone: 1 888 307 7888
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Currently we only ship to Canadian residents at this time.
Yes – all items will be shipped in one discreet package.